F.A.Q and Tips & Tricks

Frequently Asked Questions:

Q: Do you ship outside the United States?
A: Currently, we only ship within the United States and Canada 

Q: Do you offer Deferred Payments?
A: We are currently unable to offer Sezzle/Klarna. However if you have a registered ShopPay Account, you DO have the ability to split your purchase into 4 equal payments.

Q: How far does a jar of Serendipity Powder go?
A: Dip powder usage will vary by person based on # of dips, and length of nails. but typically a 0.25 oz Jar will yield 3-5 Full Manicures, a 0.5 oz Jar will yield 7-10 Full Manicures, and a 1 oz Jar will yield 14-20 Full Manicures

Q: Why does my Dip look different in person than in the photos?
A; While we do out best to photograph our products in different lights, and to provide the most accurate color possible... sometimes the settings on your device screen will distort the image. Additionally, it can be difficult to capture some of the color shifting pigments in photos.

Q: Can I get a refund on my product/order?
A: Unfortunately, due to the hygienic nature of these products, Serendipity is unable to accept any returns. Please check your cart carefully before purchasing.

Q: What is Route Delivery, and why is it being added to my order?
A: Route Delivery Protection is an insurance on your purchase, and is set as a default on every order. Route protects buyers against lost, stolen and damaged packages. Filing a claim with Route can provide you a full refund. Buyers can remove route from your cart at checkout, but this will result in the buyer assuming the risk on the shipping of the package.

 

Tips & Tricks: 

Dip Powder Nail Instructions:
1) Prepare nails: Trim Cuticles, file & Shape, wash nails with Dawn Dish soap to remove oils, and wipe nail beds with acetone/alcohol swab to dry them out.

2) Apply a thin layer of Base Bond dip liquid to nails, and either "Dip Nails" into powder, or use pour over method with a cupcake lined to save spilled powder. Use a toothpick to clean the cuticle line, dust off excess powder, and repeat this step 1-2x.

3) Apply a thin layer of Solidify dip liquid to nails to solidify the powder, and wait 2 minutes to activate. Buff any imperfections/bumps or unlevel sections until satisfied. Reapply Solidify dip liquid and allow to set 2 minutes.

4) After solidifying, apply Glossy/Shine top coat dip liquid to nails. Make sure to wipe brush off on a paper towel every time before redipping into the jar for additional liquid. The Solidify liquid used in Step #2 WILL solidify your Shine Topcoat if it its contaminated. Apply 2 coats of shine, and allow to dry.

 

Chroming Instructions:
1) Follow Dip Powder Instructions for 2 Powder Dips, and Solidify.

2) Apply a full coat of Gel Base Coat liquid over your nails, and cure under an UV Lamp for 10 seconds

3) Use an eyeshadow sponge to apply chroming-capable dip to nails while still tacky, and gently rub in the powder. 

4) Apply Gel Top Coat to nails, and cure under UV Lamp for 1-2 minutes. Wipe with alcohol.